Return and Refund Policy

The brand gladly accepts product returns within 14 days from the date you received the product. This period covers the following steps:

• Creating a return request in the system
• The request is approved

1. If you are unsatisfied with the product for any reason and wish to return it, you can create a return request through the online store system. After the return request is approved, please return the product to the destination specified in the return request confirmation email only.
2. For all return cases, you must create a request in the system, and the request must be successfully approved before you can return the items. If a return is made without a request in the system, or if the origin of the returned product cannot be verified, the brand reserves the right to reject the request.
3. After your return request has been approved, please return the product according to the conditions and the specified destination address within 7 days from the date the return request was approved, along with the Return Tracking number. If the returned product arrives at the destination address beyond the warranty period, or if the product is not returned within the specified timeframe, the system will automatically cancel your request.
4. The brand will inspect the condition of the product and process the return into the system accordingly, which takes approximately 5-7 business days from the date the returned product is received.
5. Returned products must pass a condition inspection process for a fair decision. During the inspection and decision process for refund/return requests, the brand may ask you to provide additional evidence such as a video while opening the box, pictures of the packaging, or pictures of the defective product for consideration via customer service or email.
6. The product you wish to return must be in perfect condition as when sold. That is, unworn, unused, unwashed, unsoiled, having no strange odors, and the product must not be modified or altered from its original condition.
7. The return shipment must have packaging wrapped to prevent damage to the product, and must have the price tag attached to the product in perfect and complete condition for the return. If the product is found to not be in perfect condition according to the details stated above, the company reserves the right to refuse the return.
8. For hygiene reasons, the company reserves the right not to accept exchanges and returns for the following items:
   • Swimwear
   • Underwear, Panties
   • Bodysuits
   • Face masks
   • Earrings
   • Body products: Cosmetics, Perfumes, Skincare products, Alcohol sprays, and Hand sanitizers
   Note: Please consult a doctor or specialist before using products for health safety. This online store is for commercial purposes only and cannot provide medical advice or answer health-related questions. Please seek advice from a doctor or specialist before purchasing products. The details on the website do not indicate certified professional advice and services from healthcare providers.
9. For products with special characteristics, the return conditions are as follows:
   • Packaged items cannot be returned separately. If you wish to return, all items in the pack must be returned.
   • Products sold with special packaging such as cloth bags, special boxes, or with accessories must be returned together.
   • For any online store products with box packaging, in case of return, the product and box must be in perfect condition and the price tag must not be cut off from the product.
   • Returns of products that received promotional gifts: If the return makes the order ineligible for the gift condition, the gift must be returned together with the product.
10. In case of defective/wrong delivery/wrong model, if the customer receives the product and finds the following problems:
    • Product is damaged from transportation or clearly defective
    • Received wrong model/item from the order

    The brand will be responsible for accepting the return or exchanging for a new product at no additional cost. Please send information along with photos/videos showing the damage or incorrect model to the customer service team for assistance within 3 days from the date of receiving the product.
    **We reserve the right to inspect before approving the return or exchange.

11. Returning products to the company must always have the receipt document attached in the box along with the returned product. If there is no attached document, the company will exempt and hold the condition inspection and return receipt process until the order number of the returned product can be confirmed.
12. Promotional products under the condition of no exchange/return, or products sold during the End of Season Sale: If a return is found, the brand reserves the right to refuse the return and send it back to the original sender.
13. The cost of returning the product after the transaction is completed and the ordered product has been received will be the responsibility of the customer.
14. After the consideration and inspection of the product's condition is completed, the brand will process the refund according to the payment channel you used. The refund period depends on the policies and conditions of the payment type with the following details:
    1. E-Wallets
       • TrueMoney: Pay quickly and safely with TrueMoney
       • Rabbit LINE Pay: Pay easily and quickly via your LINE app
       • ShopeePay: Pay for your order conveniently using your ShopeePay balance
    2. Credit and Debit Cards
       • Credit Card: We accept leading credit cards from Visa, Mastercard, and JCB for a smooth and secure online shopping experience.
       • Debit Card: We also accept leading debit cards from Visa, Mastercard, and JCB. Please check with your issuing bank if your card allows online purchases.
    3. Installments

       Enjoy flexible payment options with our installment plans. Please check the available conditions at checkout.

    4. Other Payment Methods
       • PromptPay (QR Code): For quick and easy payments, scan our QR code using your banking app to make a payment.
       • Cash on Delivery (COD): Pay in cash when receiving your product at the specified delivery address. *Please note: COD payment is only available in Thailand and maximum limits vary by brand.

    Note: Select "Opn Payment" to pay via various channels such as Credit/Debit Card, QR Code (PromptPay), Installments, Shopee Pay, True Money, and LINE Pay.

How to Return

For products purchased from the online store, you can return the product to the destination as notified in the system after the return is approved, with the following steps:

1. Log in to your account (My Account) and select "My Orders"
2. Select the order for the product you wish to return, select the "Return Product" menu
3. Fill out the online form with the reason for your return, attach photos, and select "Submit Request"
4. Wait for our staff to review your return request. If the return request is approved, you can return the product to the specified destination address. The shipping label attached to the return package must clearly show the order number.
5. If your return request does not meet the conditions for returning products, such as discounted items or items under no return/exchange conditions, your request status will be canceled and closed in the system immediately.
6. The company accepts exchanges/returns only for orders purchased and delivered within Thailand. We do not accept exchanges/returns for orders purchased and delivered internationally.

Product Exchange

If you wish to exchange a product, you can bring the product purchased from the online store along with the receipt to contact the brand's physical store branch within 14 days from the date of receiving the product. Our store staff will be happy to assist you in exchanging your product.